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Visitor Guidelines, Patient & Attendant Rights & Responsibilities.

Guidelines for Visitors

We value your family and friends and recognize that they are an important part of your recovery process.

  • For the comfort and safety of all our patients, we request you to limit the number of visitors and visit only during designated visiting hours.
  • Visitor access may be restricted depending on a patient’s medical condition and/or special care requirements.
  • At the time of admission, visitor and attendant passes will be issued. Please ensure these passes are displayed at all times within the hospital premises. In case of loss, contact the Concierge Desk at the hospital’s main entrance.
  • Visits by children under 12 years of age are not permitted on patient floors to prevent the spread of infections.
  • Please sanitize your hands before and after visiting the patient.
  • Use of mobile phones is restricted near critical care areas and medical equipment. Please observe all signage related to mobile phone usage. In approved areas, speak softly to avoid disturbing other patients.

Patient & Attendant Responsibilities

As a patient or attendant, you are responsible for the following:

  • Keeping appointments on time and notifying your doctor or the hospital if you are unable to attend.
  • Providing complete and accurate personal, medical, and contact information as requested, including next-of-kin and insurance/TPA details.
  • Actively participating in your treatment plan and informing the healthcare team about the effectiveness of your treatment.
  • Taking care of your personal belongings. Please avoid bringing valuables to the hospital unless necessary.
  • Treating all hospital staff, patients, and visitors with courtesy and respect, following hospital rules, maintaining silence, and adhering to the ‘No Smoking’ policy.
  • Understanding all instructions before signing consent forms or authorizations.

Patient & Attendant Rights

As a patient or attendant, you have the right to:

  • Receive care with respect, compassion, and dignity in a safe, clean, and supportive environment—regardless of age, gender, religion, or background.
  • Be addressed by your proper name and know the identities of the doctors, nurses, and other healthcare professionals involved in your care.
  • Have your privacy, dignity, and confidentiality respected during consultations, examinations, and treatments.
  • Receive clear and understandable information from your doctor about your diagnosis, treatment options, risks, and expected outcomes.
  • Be protected from physical abuse, neglect, or mistreatment.
  • Obtain information about the expected cost of your treatment and hospital billing policies.
  • Request a copy of your medical records as per hospital protocol.

Frequently Asked Questions

How much will my hospital stay cost?

The cost of hospitalization depends on the type of room selected, duration of stay, procedures, and treatment required. You may contact our billing department for an estimate or detailed cost breakdown prior to admission.

What if I have difficulty paying my hospital expenses?

If you face financial difficulties, please approach our billing department or patient relations desk. Our team will assist you with available payment options, insurance coordination, or financial counseling.

What happens if I cannot pay the admission deposit immediately?

In case you are unable to pay the deposit at the time of admission, please inform the Admission Office. Depending on the situation, an emergency admission may still be processed under the approval of the hospital administration.

How do I use my insurance or TPA benefits to pay the hospital bill?

Patients with insurance or TPA coverage can submit their documents at the Insurance Help Desk. Our team will coordinate with your insurer to process cashless treatment or reimbursement as per policy terms.

What if I am covered under company medical benefits?

If your employer provides medical benefits, please provide the required authorization letter or ID card at the time of admission. Our billing team will verify and process your claim as per company policy.